BPA / BPM
Not individual tasks,
but entire business processes, designed and run.
ITSO’s BPA/BPM designs and automates entire business processes, including multiple systems and human approvals, as workflows, and continuously visualizes and improves how they run. Combined with RPA and AI, it optimizes everything from routine tasks to exception handling, end to end.
Orchestrate
the process.
Not just the task.
Orchestrate the whole process,
not just tasks.
Not individual tasks,
but entire processes, designed and run.
While RPA automates individual routine tasks, BPA/BPM designs and automates entire business processes that span multiple systems and human approvals as workflows, and continuously visualizes and improves how they run.
Three Types of Automation & Orchestration
What to automateTask-level automation
Robots carry out individual routine tasks within a process.
Workflow & approvals
Automatically routes processes that include human judgment, such as requests and approvals.
Cross-system orchestration
Automatically controls data and process integration across multiple systems.
We select the best product, such as UiPath, Power Automate + Power Platform, or Automation 360, based on its strengths in automation scope, human involvement, and fit with your existing environment.
How It Runs
Flows automatically by default; people act only at approval gatesBPA/BPM basically keeps everything connected automatically, from request to completion. Only steps that need approval based on amount or conditions wait for a person’s decision, and once approved, automatic processing resumes.
What BPA/BPM Can Do
Workflow design & visibility
Design process branches and approval routes on screen and visualize them as they are.
These are the main functions shared by UiPath, Power Automate, and Automation 360. A good approach is to start with processes that tend to stall or involve many approvals, and expand the scope while confirming the results.
Transform your business processes
with BPA/BPM.
Don’t let BPA/BPM stop at building a single workflow. Building a culture of continuously reviewing and improving entire processes makes the impact far greater. From product selection and building to making it stick, ITSO stays by your side throughout.
Overview of Support Services
selecting automation candidates
for teams
01Evaluation
Foundation
- Workflow platform & licenses
- Existing system connections (connectors & APIs)
Transformation
- Inventory of target processes & selecting automation candidates
- ROI calculation & product/approach selectionStalled approvals / Less reliance on individuals
- Workflow design training for teamsMoving beyond analog work / Driving DX
- Audit & governance frameworkStronger compliance / Lighter audit workload
02Preparation
Execution
- Selecting target processes & PoC trial
- Full rollout (workflow building & production)
03Operation & Scale
Execution
- Adding target processes & rolling out
- Scaling success stories
Cross-functional / All phases
- Monitoring, incident response & spec changes
- In-house development support & help desk (ongoing support)
Solution
Centered on two platforms, ServiceNow and SAP Build Process Automation, ITSO’s BPA/BPM solutions help you select, implement, and make full use of the best platform for your environment and automation scope.
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ServiceNow
Starting from IT operations management, it manages company-wide business processes such as HR, procurement, and customer service on a single platform. The no-code Flow Designer lets you standardize cross-department workflows.
Learn more -
SAP Build Process Automation
A low-code process automation service on SAP Business Technology Platform. It integrates workflow, RPA, and decision management to deliver business automation closely connected with core systems such as S/4HANA.
Learn more
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Practical insights and tips on BPA and BPM. Articles are available in Japanese only.